RITCHIES: A PERSONAL APPROACH TO NEW ZEALAND TRANSPORT

 
Ritchies Auckland double decker

Ritchies Auckland double decker

 
From a single bus in Temuka 80 years ago
Ritchies now has
over 1200 vehicles
in depots around
New Zealand
 
Bus lineup in Ritchies Swanson depot

Bus lineup in Ritchies Swanson depot

 
Richies mechanic doing diagnostic

Richies mechanic doing diagnostic

 
Ritchies tour coaches meet cruise

Ritchies tour coaches meet cruise

From small beginnings

Over our 80 year history Ritchies Transport has grown into one of New Zealand’s largest and most successful bus companies. We are a privately owned and family operated transport company. From humble beginnings 80 years ago in the small New Zealand town of Temuka Ritchies has grown into a nationwide company with depots from Kaitaia in the North, to Gore in the south, Greymouth in the West and the Chatham Islands to the East. From that first bus all those years ago Ritchies have built up a diverse fleet of over 1200 vehicles and 1800 staff.

 

Branches across New Zealand

Ritchies is structured into a nationwide network of branches, all operating autonomously. Our branches are provided with support by senior management and centralised systems in both Christchurch and Auckland. As corporate as this may sound, the company still manages to function as an extended family, management understand that their greatest asset is working as a large cohesive team.

 

Public Transport LEADERS

Buses, particularly in the instance of public transport, are seen as a local asset of all communities. Ritchies take a ‘hands on’ personal approach to business that fits in well with what we consider is our responsibility to maintaining the wellbeing of these communities. Our branch employees are the public face of our business, staff are encouraged to be proactive in their local communities. Reinforcing this Ritchies help, where possible, with local sponsorship of schools and sports. The nature of our business means that we are often a major local employer in the regions, to run a bus company you need Managers, Cleaners, Mechanics and Drivers. In the case of Drivers, we offer an education program to train suitable locals as drivers - we have a dedicated training facility in Auckland. Our branches work hand in hand with WINZ and the Department of Corrections to create a work pathway for the local unemployed. School bus transport is another core part of our community business. We transport many 1000’s of children, all over New Zealand, to school every day. In both urban and rural areas. These runs are part of the social fabric of local communities, enhancing this we often use older semi-retired locals to drive these buses. To make life easier for passengers and drivers we have developed a vehicle especially for these runs. These buses, based on a truck chassis, are easy to drive and maintain and give our older drivers new opportunities to continue to be active within their communities.

 

Innovation Leaders

Ritchies innovation doesn’t end with truck buses, throughout the country over the years we have continued to continually work towards better solutions. Ritchies were the first to introduce double decker buses to public transport routes in New Zealand, in 2016 importing 25 new double decker buses for use in Auckland. Overnight these buses increased the local public transport capacity by over 25%. We often find ourselves at the leading edge as our business continues to become more hi tech at every level. The buses all run Eroad tracking and monitoring systems, allowing us to see and record bus position, performance and driver habits and response. We have partnered with the Eroad developers to ensure we have absolutely the best product for our purposes. Our mechanics include diagnostic computers in their toolboxes, we run cloud based systems systems for vehicle and staff management. Ritchies executive team is constantly assessing industry developments and ideas worldwide, the ongoing goal being better efficiency and the increasing service expectations of our clients. The high standard of our new coaches reflects this, with better environmentaland economic performance, increased safety by embracing the current European standards. New fundamentals for todays passengers like USB charging points, air conditioning, bike racks, wheel chair access and WIFI are becoming more and more commonplace in our fleets.

 

Tourism Stalwarts

Ritchies are not just a public transport provider, a significant part of our business is Charter and Touring coach work. Tourism remains the largest industry in New Zealand and Ritchies have always been a part of it. Today's coaches are a far cry from our first vehicles, immaculately presentedm they are clean and fuel efficient. They come with all manner of options from onboard toilets and video screens, WIFI and USB charge points, Our large fleet has vehicles that can take a single person (Special Needs) to luxury vans and coaches, we always have the right vehicles available for the job.

 

THE BEST
SYSTEMS

A private company as large and widespread as Ritchies needs great systems. Our years of experience have seen us develop innovative systems for driver training, driver monitoring, vehicle monitoring and maintenance, safety and customer service. Align these systems with a lot of experience, ongoing reinvestment in innovation and you will gain a better understanding of the Ritchies culture.

THE BEST
STAFF

Ritchies have a staff of over 1800 across length of New Zealand. We enthusiasm and the 'can do' attitude. Our apprenticeship and training schemes continually bring new life to the business. We embrace a flat management structure ensuring good staff communication on all levels, this allows knowledge and innovation to be shared. We understand our staff are people and part of our family. Read more about Careers

THE BEST
VEHICLES

Ritchies have a fleet of over 1200 vehicles. New vehicles are constantly added to the fleet. Each new vehicle is seen as a chance to raise the standard of the company and we have high standards, Whether it is a 5 star coach or a small vehicle for a special needs child, we understand that the quality of our vehicles will make a direct impact on customer satisfaction, operating efficiency and costs. Read more about our Fleet.