People & Culture
He tāngata, he tāngata, he tāngata
A business is only as strong as the people who drive it. At Ritchies, we are powered by our talented, hardworking and caring employees.
Every one of our team starts their day wanting to do the best job possible – for our passengers, for themselves and their families. In return we are building a positive culture to give back to them, to grow their skills and careers.
”‘We are building a culture and environment that is continually listening, learning and evolving. Open, safe, inclusive.’
Sharon ScottDirector of People, Safety and Culture
It all starts with onboarding
Through progressive recruitment, training and career development, we attract and retain skilled employees, even in competitive labour markets.
- We recruit on merit, technical competency and use creative approaches such as community outreach, local networks, and referrals.
- Employees enjoy fair pay and benefits, clear career pathways and we invest in development and wellbeing.
Having motivated and strong teams allows us to deliver safer and better services for our passengers.
Celebrating Diversity
Our people reflect the rich diversity of the communities we serve, across ethnicity, age, gender, sexual orientation and perspective.
We promote equity and inclusion through unconscious bias and accessibility training, and by celebrating a national calendar of cultural events. All these initiatives strengthen understanding, empathy and teamwork across the business.
Vision & Values
We are guided by our core values, which have a focus on safety, fairness, and wellbeing. Supporting their development and offering a safe, inclusive workplace, we ensure healthier, happier teams that deliver safer journeys and outstanding service.
Giving back
For many of our people it’s the communities they engage with which give purpose to their days. Our depots are active in their local areas, showing up in ways that matter – attending community events, supporting schools and charities and lending a hand where they can. From annual Fill the Bus campaigns to grassroots initiatives, we work to give back to our communities.
Learning and Development
We invest in our teams with comprehensive training and development. From onboarding at our Driver Academy to leadership development in our Stepping Up programme, employees are supported at every stage of their career.
- Literacy, numeracy and English-language training through Upskills and Aspire2 boosts confidence, communication, and customer outcomes.
- Support for migrant employees includes practical guidance on adjusting to life here, finding accommodation, Welcome Packs and community introductions.
Our approach ensures fair, transparent, and equitable training opportunities underpinned by strong communication across multiple channels.
