Policies and credentials
The Ritchies way.
Our reputation as a business is earned by what we do, what we say and how we treat others. Our vision to be the country’s leading transport partner and employer of choice is supported by a rigorous framework of policies, systems and defined procedures. These guide our daily operations and help us meet the standards we have set for ourselves as a team.
Credentials
We hold the Qualmark Gold Sustainable Tourism Business Award, the highest official recognition in New Zealand tourism. It signifies much more than just a safe bus—it certifies the entire business operation.
- It confirms our business as best-in-class across customer experience, safety, and operational excellence, and that we meet exceptional standards of environment and social sustainability.
- Passengers can expect an outstanding travel experience, built on a commitment to genuine manaakitanga (hospitality).
We are an active signatory of the New Zealand Tourism Sustainability Commitment, the national pledge ensuring our operations contribute positively to the future of Aotearoa. This assures our clients and passengers that their journey directly supports the economic viability, environmental preservation, and community enrichment of the regions we operate in.
Our TELARC certification for ISO 9001 and ISO 45001 verifies that we have robust, documented systems for consistent service delivery, safety and professional management.
Our Tōtika prequalification confirms that our health and safety management systems meet the single, national standard required by major infrastructure clients across New Zealand. This independently verified accreditation meets safety benchmarks in the transport industry.
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Learn more about our culture. See how our values and policies guide the way we operate.
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