Yesterday I caught your Sunday late afternoon bus service from Queenstown to Dunedin. I have never travelled with Ritchies before. Just want to thank you for the exceptional service - the driver was so professional and friendly. Great service - keep it up! I will be recommending you to family and friends! With many thanks, Suzy Wells, Pathways Co-ordinator, Department of Education, Tokelau

My son and I travelled from Arrowtown to Queenstown and return on 11th July. Leaving Arrowtown at 12.05pm the driver was so helpful in getting us organized with a card. Excellent service.

Coming home (arriving in Arrowtown around 5.30pm) there were three young girls traveling together that where being disruptive and smart. The driver handled it so well, he was respectful yet clear and firm of his expectations. All in all excellent service today.

We’d like to say how much we appreciate the Queenstown bus service. Also the bus drivers were awesome. Friendly and helpful. Plus we noticed one (Rodrigo Vincentim) picking up rubbish in the bus stop. Thanks so much. Lynne Silcock, Facilitator - Professional Learning, CORE Education

I was in Queenstown overnight on Wednesday and I rode buses all Wed afternoon and Thurs morning. It was useful for me to get an idea of where the routes go and to see some of the challenges that your drivers face on a daily basis. I think it will help me to realise the nature of complaints and I can be realistic when reading what customers are expecting versus what is reality. I found every one of the drivers to be polite and knowledgeable. I even asked one for directions as I passed an open bus door and she was really helpful. I wanted you to have this positive feedback, I saw the staff chatting at the Frankton hub and they seemed to get along well and the overall mood was really positive. Well done. Elton Crane, Systems Support - Transport Otago Regional Council

I have caught a couple of buses from Queenstown to Franklin and have found the drivers to be exceedingly helpful and friendly. The driver (Sam) on the No.1 bus departing Queenstown at 13.25pm deserves special mention. The bus service is easy to use and the drivers are a credit to the company. Well done. Peter Connor

. . . to you for your flexibility on Saturday – you made the process from our end so much easier so thank you so much. Shannon Jones, Functions & Events Manager, Highlands

. . . extend my sincere thanks for your support in organising coaches to ensure British nationals were able to connect with international flights destined for the UK whilst New Zealand was in lockdown. At a time when domestic options for travellers were exceptionally limited, my team and I really appreciated your efforts to facilitate their transport, particularly, as I understand it, it brought minimal commercial benefit for Ritchie’s and a large administrative load. Your efforts enabled a significant number of British nationals to travel home, many of whom have written to us via email since arriving in the UK to express their gratitude. That thanks is due to you, too, for helping them on their journey. Laura Clarke British High Commissioner

I was really impressed with the Ritchie’s drivers, their professionalism and willingness to work with is was incredible. Such a great team of drivers . . . Really looking forward to future projects with yourself and your team. Aaron Shaw, Centre Manager, Queenstown Central, LUMA Event

. . . the drivers were all fantastic and everything went very smoothly. Nancy Staples, Practice Manager, Greenwood Roche, Project Lawyers

. . . Your drivers were very nice and easy to work with. Morgan Tahapehi, Event Manager, I Want Orange

. . . thank you for all your good work, you’ve got a great team there and any little hiccups were handled well. We’re back down your way later in the year for a week long conference so look forward to working with you again. Cheers. Lynda Townend, BedsRUs

Just want to thank you and the team for arranging a bus for us as such short notice. Also want to say that Leon is AMAZING! Not only did he get us there and back safely, he was very entertaining and just great energy. Our team absolutely loved him! Meripa Paulo, Libertine Pictures

Thank you so so so much for sorting all that Cesar !!! You were amazing with the little time you had ! It was the best day ever and everyone said the bus driver was super lovely !!!! Thanks again. Georgia McVicar

. . . and used the Orbus several times. Please pass on our thanks to the drivers who were courteous, helpful and went out of their way to assist us. They are a shining example of courteous bus drivers. It was great value and although we have the gold card we decided not to use it in support of your area. The rates were very cheap especially with the Bee card. Suzanne Barker

We loved it! A huge congrats for an outstanding service. There were 5 of us traipsing around approx 4 times a day. Your Drivers were friendly, informative and helpful. Thanks for a great service, it was one of our highlights when we were choosing best choices at the end of the trip! Kathy Schluter, Group Manager Sales and Customer Experience, Fuso New Zealand

. . . and yet to hear anything negative about the shuttle service. I appreciate all your efforts Cesar, it was a well executed plan! Nicole Fairweather, Race Director, Queenstown International Marathon

. . . your drivers were always professional, and on time. Your flexibility you gave us with, our changing start/ pick up items weather delays, made our job truly easy! Jordan Carroll, Orchard Manager, Central Orchard Management Ltd

. . . they have a great teamwork spirit and always looking into improvements, it is great for our Queenstown network. Julian Philips – Otago Regional Council Team Leader

. . . the buses were clean, drivers professional, helpful and timely. I couldn’t recommend Ritchies Queenstown more! We had clear communication throughout and if I needed any help (one of the buses was stuck in traffic) the number you provided sent me through to a very handy helpdesk where they were able to let me know how far away the bus was. Amber-Rose Sampayo, Sharp Corporation of New Zealand